View Outstanding Tasks in OneOffice
Open OneOffice.
Click Work to Do on the left-hand side.
Open the Filter by Fee Earner dropdown at the top of the screen.
Select a specific fee earner to view their outstanding tasks, or select All to view all outstanding tasks.
View Outstanding Tasks in ALCM
Open ALCM.
Click Tasks in the left-hand pane.
Open the Departments dropdown at the top-right of the screen.
Select a specific department, or leave the dropdown set to All Departments.
Click the button to the right of the dropdown to view all users in the selected department.
Change the Permissions for Outstanding Task Views
⚠️ Important: To change these permissions, you must have access to the hosted desktop and a supervisor account.
Sign in to the hosted desktop.
Open DPSSQLConfig.
Click Users and Groups.
Click Security Profiles in the top-left pane.
Enable the following permissions as required:
Permission | Purpose |
View Others' Work To Do | Allows users to view other users' work to do items. |
View All Groups | Allows users to view all groups. |
View All Users in Group | Allows users to view all users in a selected group. |
💡 Best Practices
Use the Filter by Fee Earner option in OneOffice when you want to review tasks for a specific user.
Use the Departments filter in ALCM to narrow the task list before viewing all users in the selected department.
Check that the correct Security Profile has the required permissions enabled before investigating further access issues.