If the user you want to pick as the main fee earner of the opportunity is not showing on the drop down menu of fee earners, Please make sure that the user is ticked as a fee earner within the DPSSQLConfig, please follow the below steps:
Login to the DPSSQLconfig.
Click on Users and Groups.
Find the user in question and double-click to open and new screen will show.
On the right under user settings, please tick Is Fee Earner.
This will then show the user within the drop-down menu, Please note making a user a fee earner this means you will need to setup their default cost and any rates if needed.
If you're still having issues after making this change please follow the below steps:
GOOGLE CHROME
Try a different browser such as Microsoft Edge, does it do it on there? If not and it's only on chrome then please follow the below:
Clear browsing cache, Please make sure for time range that this is set to All Time.
Make sure Chrome is up to date, Go to the three dots and the top right, Settings, bottom left click About Chrome, will start searching for updates.
Make sure all cookies is ticked, Settings, Privacy and security, Cookie and other site data, Allow all cookies.
MICROSOFT EDGE
Try a different browser such as Chrome, does it do it on there? If you use Microsoft Edge follow the below:
Please clear your cache, Please make sure for time range that this is set to All Time.
Make sure Edge is up to date - Go to the three dots and the top right, Settings, bottom left click About Microsoft Edge, will start searching for updates.
Click on the three dots on the top right, Click Settings, Click Cookies and Site permissions, then click Manage and delete cookies and site data, untick Block third-party cookies.
If the issues still persist then please raise a new case online and reference the title of this article.