Overview
If Access Legal Case Management is not loading at all, the issue is often caused by cached data or stored cookies in your web browser. Clearing your browsing data usually resolves this.
⚠️ Important
The steps below may remove saved login information from your browser. You might need to re-enter usernames and passwords afterwards.
Follow the instructions for the browser you are using.
Google Chrome
Open Google Chrome.
Click the three dots in the top-right corner.
Click Settings.
Click Privacy and security.
Click Clear browsing data.
Make sure you are on the Basic tab.
Set Time range to All time.
Select the data types you want to clear (at minimum, Cached images and files).
Click Clear data.
Close Chrome, reopen it, and try loading Access Legal Case Management again.
Microsoft Edge
Open Microsoft Edge.
Click the three dots in the top-right corner.
Click Settings.
Click Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Set Time range to All time.
Select the data types you want to clear (at minimum, Cached images and files).
Click Clear now.
Close Edge, reopen it, and try loading Access Legal Case Management again.
Safari (Mac)
Open Safari.
Click History in the top menu bar.
Click Clear History….
Choose the time range you want to clear (for example, all history).
Click Clear History.
Close Safari, reopen it, and try loading Access Legal Case Management again.
Still Need Help?
If Access Legal Case Management is still not loading after following the steps above, please raise a new case online and reference the title of this article so the Support Team can assist you further.