Complete Basic Browser Troubleshooting
Close all browser windows and tabs completely, then reopen your browser and try again.
Clear your browser cache to remove any cached or corrupted data.
Follow the steps in the How to clear your browser cache article for your browser.
Open a new incognito or private browser window, then try the action again. In Chrome, you can press Ctrl + Shift + N.
Switch to a different browser if the issue continues. For example, switch from Chrome to Microsoft Edge.
Save your work, then restart your computer if you still receive the error.7. Ensure your browser is up to date. For example, in Microsoft Edge, go to Settings > About Microsoft Edge to check for updates.
Ensure third-party cookies are not blocked. For example, in Edge, go to Settings > Cookies and site permissions > Manage and delete cookies and site data, and untick "Block third-party cookies."
📌 Note: Clearing the browser cache resolves many one-off errors in ALCM.
Resolve Saving Issues in ALCM
If you encounter issues saving documents in Access Legal Case Management (ALCM), such as the Save button being unresponsive or failing to save, follow these troubleshooting steps to resolve the problem.
Browser and Session Troubleshooting
Restart Your Browser: Close your browser completely and reopen it. Then, sign in to ALCM again.
Clear Browser Cache:
Open your browser settings.
Navigate to the option to clear browsing data.
Set the time range to "All time" and clear the cache.
Try a Different Browser: If you are using one browser (e.g., Microsoft Edge), switch to another (e.g., Google Chrome) to see if the issue persists.
Update Your Browser:
Ensure your browser is up to date. For example, in Microsoft Edge, go to Settings > About Microsoft Edge to check for updates.
Check Cookie Settings:
Ensure third-party cookies are not blocked. For example, in Edge, go to Settings > Cookies and site permissions > Manage and delete cookies and site data, and untick "Block third-party cookies."
Microsoft Word Compatibility Mode:
If you are authoring documents in Microsoft Word (desktop), ensure the document is in compatibility mode before saving it in ALCM.
Network Connectivity Diagnostics
If the above steps do not resolve the issue, the problem may be related to network connectivity. Follow these steps to diagnose:
Use a Network Monitoring Tool:
Run a lightweight "pinger" utility to continuously ping and log results.
Start the tool before working in ALCM.
Note the times when saving failures occur.
Stop the tool and export the log (e.g., as a CSV file).
Analyze the Log:
Look for packet loss or spikes in latency around the times when saving issues occurred. These patterns may indicate a local or network connectivity problem.
📌 Note: If the issue persists after trying all steps, contact your IT department or ALCM support for further assistance.📌 Note: Ensuring third-party cookies are enabled and keeping your browser updated can prevent many common issues.
Resolve an Authentication Concurrency Limit Reached Error
The message Authentication Concurrency Limit Reached means too many active sessions are open under your account.
Close all browser windows completely.
Clear your browser cache, then reopen the browser.
Try signing in through an incognito or private browser window if the error continues.
Try a different browser if private browsing does not resolve the issue.
Check whether other users are signed in with the same credentials if multiple people are affected.
Resolve an Error 500 Message
An Error 500 message indicates a server-side error.
Complete the basic browser troubleshooting steps in this article.
Try the affected action again.
Resolve an Invalid Workplace Error
Use these steps if you see an Invalid Workplace Error when signing in through Access Evo.
Clear your browser cache and select the option to remove data from All time.
Close all browser windows completely.
Reopen the browser, then try signing in again.