Access Legal Case Management

Learn about the latest improvements to the Digital Assistant support experience, including reference numbers, email updates, smarter prioritisation, and faster escalation to Support.

What’s New – Access Legal Case Management Digital Assistant

Learn how to use the Digital Assistant to quickly find answers, raise support cases, and stay up to date with product news.

Support made simple in Access Legal Case Management

Check whether Access Legal Case Management is down

Understand the level of support available to you for your products.

Customer Success Plans explained

The MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.

MyAccess Portal overview

To help us respond to queries as efficiently as possible, all Interactions raised with our Support team are automatically assigned a priority.

Legal Support: Understanding Support priorities

You can add other people from your organisation to your support interaction.

Add colleagues to support interactions

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🔧 Access Legal StatusHub

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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