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Customer Success Newsletter - September 2026

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Written by Benji Tarlea
CS Newsletter

Welcome to your Access Legal Case Management newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


DPS Mobile: Android 5.8

We're pleased to announce the latest release of DPS Mobile Android app version 5.8.
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This update includes:

Bugs - DPS Mobile - Android

  • Dictation Lost When Pausing and Resuming

  • Internal Security Hardening - In-App Screen Configuration

  • Unable to Start a Dictation Offline When the Prefix Failed

  • Delay Opening Private Time from the Matter Swipe Menu

  • Private Time Could Not Be Added Offline

  • Pending Time Entries Did Not Sync Automatically

  • Sync Status Shown as a Pop-Up Instead of an On-Screen Label

  • Delete and Send Missing from the Swipe Menu

  • Contact Swipe Options Not Working

  • File History Swipe Options Not Working

  • Matter Search Did Not Load Further Results

  • Returning from File History Cleared the Matter Search

  • MSG File History Items Failed to Open

  • Date and Duration Pickers Showed the Original Value When Editing

  • Private Time Could Be Saved Without a Note

  • Unable to Scroll to the End of a Long Private Time Note

  • Amount Not Shown When Going Offline Mid-Entry

  • Date Pickers Showed the Original Value When Editing in Crime Matters

  • Mileage Pop-Up Did Not Appear in Crime Matters

  • Offline Crime Time Entries Did Not Upload Automatically

  • Unable to Scroll Down to Settings

  • Dictation Playback Sounded Higher-Pitched

  • App Randomly Crashing on Android

Optimisations - DPS Mobile - Android

  • App-Wide Optimisation for Speed and Stability


Access Legal Case Management 2.17.2

We're pleased to announce the latest release of Access Legal Case Management version 2.17.2.
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This update includes:

Bugs - ALCM

  • Fee Earner Defaulting Incorrectly Across Time Records, Emails, and Letters

  • Error Adding a Class Type for Users With Longer Initials

  • Error Creating a Company With a Longer Registered Address

  • Address Field Still Allowed Excessively Long Entries

  • Changes to Time Entries Not Saved When Unselecting or Writing Off in a Billing Request

  • Error Message When Editing a Letter Out on Prison Law Matters

  • Changing a Letter's Class on Prison Law Matters Didn't Update the Fee

  • Time Recording Rates Not Set Correctly When Dragging Emails With Attachments Into MA Cases

  • Column Filters Not Working When Searching for Clients in Opportunities

  • Typed Text Jumping Back in Front of a Link in Email Body

  • IHT403 Additional Information Spreadsheet Failing to Generate

HMRC Inheritance Tax (IHT) Form Updates - ALCM

  • IHT400 (HMRC 04/26)

  • IHT403 (HMRC 04/26)

  • IHT404 (HMRC 04/26)

  • IHT405 (HMRC 04/26)

  • IHT410 (HMRC 06/26)

  • IHT412 (HMRC 04/26)

  • IHT418 (HMRC 04/26)


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

September Compliance Update

Thursday, 3 September at 12:30

Law Firm Undertakings

Wednesday, 9 September at 12:30

Data Protection Update -September 2026

Thursday, 17 September at 12:30

August Compliance Update

On-demand

What does the move to FCA regulation for AML mean for law firms?

On-demand


Upcoming training course bookings

Why book?

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

How do I book?

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

October 2026 delegate day training:

  • ALCM User - Tuesday, October 13

  • ALCM Supervisor - Wednesday, October 14


Risk & Compliance Monthly Training Sessions

Each month our Risk & Compliance Consultancy Team run a training session on a key compliance topic based on the queries received into our compliance helpline, trends we are seeing in the sector or in our work with our customers.

Places can be booked through the FlexPoints catalogue for 70 points per attendee or you can email [email protected] if you wish to pay via invoice for ÂŁ100 + VAT per place.

Sessions coming up:

  • A Practical Guide to the SRA Accounts Rules with Rosanna Davenport - Wednesday 16th September @ 10am

Any questions or for further information on session agendas, please do not hesitate to reach out to us via [email protected]

We look forward to seeing you on a session soon!

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