Welcome to your Access Legal Case Management newsletter
Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.
Access Legal Case Management 2.16
We're pleased to announce the latest release of Access Legal Case Management Version 2.16.
This update includes various enhancements and bug fixes as detailed below:
HMRC Inheritance Tax Form Updates
LAA Fee Code Updates
Case Uplift (due to complexity) %
Legal Help Class Fixed Fee Display
Family Private Legal Aid - Rule 16.4 Fee Calculation Fix
Panel Member Indicator Now Displays on Time Screens
Certificated Class TIME Screen - Panel Member Uplift Visibility
Special Character in Matter Reference Impacting Billing Functions
Claim 1A Form - Zero Value Items Exclusion
Dictation Deletion Issue Resolved
Client Name Not Updating in Time Recording
Matter Copy Function Restored
Escape Fee Calculation Alignment for Family Matter Types
Panel Uplift Calculation
Legal Help Summary screen not displaying Level 1 and Total figures for FPC02 Level 2 Public cases
A reminder about in-app support
Following our update last month, here's everything you need to raise a support case quickly and easily in Access Legal Case Management.
How to raise a support case
All support queries for Access Legal Case Management are now handled directly within the product. Simply click the Digital Assistant icon 
in the bottom-right corner of your screen to:
Enter a query and raise a support case if needed (support-entitled users only)
Search our knowledge base for instant answers, 24/7
View the latest product news, release notes, and newsletters
This change brings everything you need into one convenient location, with no more switching between platforms. All users can access Help Centre content, while support-entitled users can raise cases as usual.
The Customer Success Portal is no longer used for new cases, however, any cases raised through the Digital Assistant will still appear there once resolved, so your records always remain intact.
Can't see the Digital Assistant icon?
Simply clear your cache and cookies, accept third-party cookies and log back into Access Legal Case Management - full step-by-step instructions are available in our FAQ guide.
Quick tip for Google Chrome users: Copy and paste the link below directly into your browser to allow third-party cookies in just a few clicks: chrome://settings/cookies > Allow third-party cookies.
Want to know more?
If you have any questions about the change or need a hand getting set up, our FAQ guide has everything covered - from support entitlements and case tracking to accessing help when you're offline.
Reminder: Update to the MyAccess Support Portal Login URL
We want to remind you that the login URL for the MyAccess Support Portal (previously known as the Customer Success Portal) has recently been updated.
If you have the old link saved as a bookmark, you will now be directed to an error page when trying to access your account.
Please update any bookmarks you have saved to the new URL below:
New URL (please use this going forward): https://support.theaccessgroup.com/
Old URL (no longer active): https://access-support.force.com/Support/s
Updating your bookmark will ensure you can continue to raise and manage support tickets, access resources, and find all your Access-related information without interruption.
If you experience any issues accessing the portal after updating your bookmark, please contact our support team.
Stay ahead with our expert-led webinars
Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.
Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.
Webinar Title | Date & Time | Registration Details |
March Compliance Update | Thursday, 5 March at 12:30pm | |
CQS Update 2026 | Thursday, 12 March at 12:30pm | |
PII Update 2026 | Thursday, 19 March at 12:30pm | |
February Compliance Update | On-demand | |
Where were all the compliance officers? | On-demand |
Upcoming training course bookings
Why book?
Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.
How do I book?
To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].
March 2026 Delegate Day training:
Access Legal Case Management User training – Monday 2nd March
Supervisor training – Thursday 19th March
Developer Day 1 training – Tuesday 24th March
Developer Day 2 training – Wednesday 25th March
Level‑up your firm’s compliance in 90 minutes
The Access Legal Risk & Compliance Consultancy Team is running a remote training series (via Microsoft Teams) designed for busy legal professionals who want practical, immediately applicable guidance -plus time to get questions answered.
What you’ll get
🕙 90‑minute sessions with open Q&A
🧑🎓 Delivered by our consultancy team who advise firms daily
✅ Just £100 + VAT or 70 FlexPoints per delegate
Upcoming sessions (all Wednesdays, 10:00):
18 Mar - Stop Issues Before They Start: Legal File Reviews Made Simple (Host: Rosanna Davenport)
29 Apr - From Suspicion to Submission: A Practical Guide to Effective SAR Reporting (Host: Mariam Dobosz B.A, LLM)
20 May - Managing Complaints with Confidence: A Compliance‑Led Approach for Legal Teams (Host: Rosanna Davenport)
Case Management Systems: The Backbone of Compliance
As the legal industry finds itself in an increasingly regulated and risk sensitive environment, the question is not whether a law firm should use a case management system, but if it can afford not to
In this article, Diana Borlea, Risk and Compliance Associate, examines the benefits or properly implemented a case management system. Read now >