Welcome to your Access Legal Case Management Customer Success Newsletter! We’re excited to bring you the latest updates, tips, and best practices to help you get the most out of your software. Stay tuned for important news and insights designed to ensure your success every step of the way.

For any financial matters concerning your Access software, please visit the Bills and Payments section of the Customer Success Portal. To learn more and view a walkthrough of this area, you can watch our Introduction to Bills and Payments webinar.

There is often a requirement for your software to be updated to facilitate some backend features that do not impact on day-to-day use. To avoid any confusion, we wanted to share some clarity around versioning and why it is sometimes necessary to add an increment to the current version release.

One decimal point (e.g. 2.13) = a release that contains some level of significant change, such as new client facing features, entire logic changes etc. - it's 'high impact' from a client perspective. This would have a release note.

Two decimal points (e.g. 2.13.1) = a release that contains fixes/updates to existing capabilities but isn't fundamentally changing anything - it's medium/low impact. This would have a release note.

Three decimal points (e.g. 2.13.1.1) = a release that contains backend updates, fixes etc. - there is nothing client facing and as such is no impact to clients. This would not have a release note.

We kicked off our Early Adopter Program for Access Evo in January and have started to receive some great feedback!

If you are interested in getting involved, we would love to have you on board. This is a great opportunity to get early access to new AI-enabled features, provide feedback and help shape the direction of the product.

If you would like to take part, please contact Danielle Park at: [email protected].

Smarter in 6 provides valuable insights and practical knowledge, all within a concise time frame that fits seamlessly into your schedule. Join us and discover how efficient learning can lead to extraordinary results, making every minute count towards getting the most from your Access software.

Each month, we'll highlight new content in our newsletter to keep you up to date with the latest Smarter in 6 resources for your software:

To register and view all content, please visit our Smarter in 6 homepage.

Each month, you'll have access to a range of webinars, from the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.
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Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

We are excited to share some remarkable improvements in our support service over the past six months. Our commitment to enhancing your experience has led to several key achievements across the service we provide. 

We are proud of these advancements and remain committed to providing you with the highest level of support. Thank you for your continued trust in our services. If you have any questions or feedback, please do not hesitate to reach out.

If you are using the new migrated Access Legal URL and have been locked out of your account due to incorrect/expired password, please see this article which now includes a video tutorial for a short guide on how to reset your password.

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

In today’s rapidly evolving legal landscape, compliance is not just an obligation, but a cornerstone of a successful law firm. Diana Borlea, Risk and Compliance Associate, explores how time plays a crucial role in compliance management, the challenges it presents and the available tools to effectively address them. Read now >