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Customer Success Newsletter - April 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated over a month ago

CS Newsletter


Welcome to your Access Legal Case Management Customer Success Newsletter! We’re excited to bring you the latest updates, tips, and best practices to help you get the most out of your software. Stay tuned for important news and insights designed to ensure your success every step of the way.


Access Evo Early Adopter Program

Our Early Adopter Program for Access Evo is currently in full swing! A big thank you to all participants for your invaluable feedback and insights; your contributions are instrumental in shaping the future of our product.

We are actively incorporating your suggestions into our development plans, and we can't wait to share some exciting updates with you soon.


Release information

We're pleased to announce the latest release of Access Legal Case Management, version 2.13.4. This update includes:

  • Criminal Legal Aid 6th December Fee Updates

  • Terminology Improvements

  • UI Improvements

  • Bug fixes

  • Populating the File Label screen with some details when multi-client is enabled

  • Access Evo Early Adopter Programme (Feed Notification and Co-Pilot updates)

You can review the release notes via the following link: Click here >


Maximise your Access software: Effective learning to upskill in one unit

Smarter in 6 provides valuable insights and practical knowledge, all within a concise time frame that fits seamlessly into your schedule. Join us and discover how efficient learning can lead to extraordinary results, making every minute count towards getting the most from your Access software.

To register and view the latest from Smarter in 6, please visit our Smarter in 6 library.


Webinars


Elevate your knowledge and maximise your software

Each month, you'll have access to a range of webinars delivered by industry experts. From the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.

Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

Webinar Title

Date & Time

Registration Details

April Compliance Update

Thursday, 3 April 12:30pm

April AML Update

Thursday, 10 April 12:30pm

March Compliance Update

On-demand

Product Roadmap Webinar Update

On-demand


Knowledge Centre

Use the DocuSign integration

Did you know that you can use Docusign within Access Legal Case Management for secure signing of documents? Find out how >

Completing your year end

Explore our new curated collection for completing your year end. You will need to be logged into the portal before opening up the link: Financial year end.


New status dashboard for Access Legal

We're pleased to announce that we've recently rolled out a new application status page and customer notification tool. This upgrade features enhanced views and improved communication to better serve your needs.

The dashboard enables you to:

  • Register for product alerts for new events and updates created on the status dashboard, for example, high-priority incidents. You can register for alerts on the dashboard itself.

  • Receive alerts and updates for planned scheduled maintenance work.

  • Have a central view of current and historical events.

  • Receive updates as we share any root cause and prevention measures.

If you are currently subscribed to our existing tool, there is no action required on your part. We will automatically transition your subscription to the new tool. You can expect to receive the same level of communication as before; however, please note that the links to the status page and the page itself will have a refreshed look and feel.

Learn more about how to navigate the dashboard in our Status Dashboard guide.


Coming soon: Your Access Digital Assistant

We’re excited to announce that the Access Digital Assistant is scheduled to be available in Access Legal Case Management towards the end of June.

The Access Digital Assistant is an expert on Access Legal Case Management and will make it easier than ever to get the support you need. With its ability to provide instant assistance for a wide range of product queries, you can enjoy 24/7 support at your fingertips. As always, our dedicated Support Team will still be on hand to deal with more complex or technical queries.

To find out more, please visit our Access Digital Assistant Guide.

Thank you for being a valued part of our community. This is the next step in our journey to provide you with exceptional service, and we can’t wait for you to experience the benefits of the Access Digital Assistant.


Upcoming training course bookings

Why book?

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

How do I book?

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

April 2025 Delegate Day training: 

  • ALCM user – Tuesday 8th April 2025

May 2025 Delegate Day Training:

  • ALCM User – Monday 5th May 2025

  • Supervisor - Tuesday 13th May 2025

  • Developer Day 1 – Wednesday 14th May 2025

  • Developer Day 2 – Thursday 15th May 2025


Compliance Corner

Top Tips for using AML electronic checks

More and more firms are deciding to complete Client Due Diligence (CDD) checks via AML electronic check providers instead of obtaining traditional proof of ID, address, and checking the relevant registers manually.

Mariam Dobosz, Senior Risk and Compliance Associate, shares some practical tips on using AML electronic checks. Read now >


PII Spring renewal - what can we expect from our broker?

If your renewal is coming up soon—or even in autumn—you may have heard that insurers are offering rate discounts due to market overcapacity. While that sounds promising, there’s a catch when it comes to how brokers operate:

  • Large brokers are overwhelmed with business and struggling to manage it effectively.

  • Getting essential documents processed is becoming increasingly difficult.

  • Many firms won’t receive the attention they deserve during the renewal process.

  • As a result, firms often end up with whatever terms they’re given, with little room for negotiation.

Now is the time to consider working with an independent broker—one that truly partners with you throughout the year instead of just showing up at renewal time.

Why choose QPI?

At QPI, we prioritise Quality, Professionalism, and Integrity to deliver the best outcomes for our clients. Here’s what sets us apart:

  • Direct, reliable access to your broker—you’ll always be able to connect with us.

  • A deep understanding of your business needs, ensuring tailored insurance solutions.

  • A proactive, year-round partnership, not just a once-a-year transaction.

  • Whole-of-market access—we work with the majority of solicitor insurers, leveraging key underwriting insights to secure the most competitive premiums.

  • Comprehensive commercial advice—helping firms navigate ongoing protection requirements and avoid compliance pitfalls.

  • A team of experts in risk management, complex claims, legal services, and underwriting—bringing valuable insight to every stage of your coverage.

Choosing QPI means choosing a broker who is truly invested in your success.

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