Welcome to your Access Legal Case Management Customer Success Newsletter
Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.
Access Legal Case Management: 2.15.1
We're pleased to announce the latest release of Access Legal Case Management, 2.15.1.
This update includes:
Various bug fixes
DPS Mobile: Android 5.5
We're pleased to announce the latest release of DPS Mobile: Android 5.5.
This update includes:
A number of minor interface changes, reflecting alignment of font adjustments for the application
Resolution of an issue when sending emails from the app from Contacts or File History
Resolution of an issue when sending a document using MyLeglalSpace
Resolution of an issue with previewing items in the File History such as emails and documents
Access Messenger Version 1.2.4
We're pleased to announce the latest release of Access Messenger, Version 1.2.4.
Version 1.2.4 focuses on improving user engagement and reliability. A new Customer Feedback Page has been added for both Workspace and Mobile users, powered by Wootric. Several bug fixes resolve issues with emoji reactions, flagged message visibility, and UI glitches, helping ensure a smoother and more consistent experience.
Stay ahead with our expert-led webinars
Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.
Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.
Webinar Title | Date & Time | Registration Details |
November Compliance Update | Thursday, 6 November at 12:30pm | |
Ask Me Anything with Legal AI Expert, Uwais Iqbal | Tuesday, 11 November at 2:00pm | |
Law Firm Financial Management | Thursday, 13 November at 12:30pm | |
Access Legal Case Management Evo/OneOffice - Product Roadmap Update | Thursday, 20 November at 12:30pm | |
The State of The UK Conveyancing Market 2025 - Where do conveyancers go from here? | On-demand | |
Redefining the Future of Legal Technology - Smarter, Safer, AI-Powered Case Management | On-demand | |
October Compliance Update | On-demand | |
October AML Update | On-demand |
Be aware: spot and avoid phishing emails
We’re seeing more phishing emails that look like they’re from people you trust - but they’re not. These messages may include QR codes, links, or attachments designed to steal your information. Email security systems work hard to block these threats, but some may still reach your inbox.
Please stay alert and look out for:
Unexpected or urgent requests
Slight misspellings in email addresses or names
Poor grammar or unusual formatting
Links or attachments you weren’t expecting
If something feels off, don’t click - report it. Need help or advice? Our team is here to support you.
Get instant help with billing and account queries 24/7
We've launched a new Account Support experience to help you resolve billing, invoice, and account-related questions more quickly.
Please note: This service is specifically for account matters - for technical or software support, please continue using your usual channels.
What's changed
Our Access Digital Assistant is now available 24/7 to answer questions about your account, payments, and billing matters. This means faster resolutions for routine queries and more time for our team to focus on complex issues that need human expertise. When you need additional support, you can still connect directly with our Customer Experience team.
What Account Support can help with
This service covers billing and account queries, including:
Getting invoices and account statements
Making remittances and setting up direct debits
Managing purchase orders
Updating your company details or contact information
Understanding account reconciliation
Ready to try it?
Visit the Account Support page and click the icon in the bottom-right corner. Select Ask a Question and describe your account or billing query - the more specific you are, the faster we can help.
Stay informed: service status notifications
Never miss an important update about your Access Legal products. Our Service Status Hub provides instant notifications about service disruptions, planned maintenance, and incident resolutions - delivered directly to you via email or SMS.
By subscribing to our status notifications, you'll be among the first to know about any issues affecting your services, enabling you to plan accordingly and keep your teams informed.
Benefits of subscribing
Receive immediate notifications of any service disruptions
Stay informed about planned maintenance windows
Get real-time updates on incident resolution progress
Choose notification preferences (email, SMS, or both)
Select specific products you wish to monitor
How to subscribe
Visit the Service Status Hub to set up your subscription in seconds, or read our full guide to learn more about the benefits and how to get started.
Failure to prevent fraud: putting it into practice
The Access Legal Risk & Compliance Services are pleased to announce the first of a new series of monthly training sessions launching in January 2026 to give customers the opportunity to learn about some key topics and processes direct from our expert Compliance Consultancy Team.
Our first session will be held on 28th January and hosted by Miriam Dobosz, our Senior Risk and Compliance Associate, and will focus on the recent Failure to Prevent Fraud Offence. Mariam will discuss what this means for the Legal Sector, it's application and items to consider.
Agenda
This 2 hour session will help translate the legislation into the practical action you need to take.
Legal requirements
Requirements for law firms
Applicable offences
Where to start?
Practical tips
How to book
For our FlexPoints Customers, you can book your seat via our Services Catalogue for 220 FlexPoints - please select Risk and Compliance Team Monthly Training.
Alternatively, you can secure your spot for £400 +VAT by emailing [email protected] with the subject header "Risk and Compliance Team Monthly Training" for a member of the Team to get in touch.
Got a suggestion for a topic you'd like to see covered in a session? Send your suggestions to the Team now
Upcoming training course bookings
Why book?
Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.
How do I book?
To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].
November 2025 Delegate Day training:
Access Legal Case Management User training – Mon 3rd Nov or Tues 2nd Dec
Supervisor training – Wed 19th Nov
Developer Day 1 training – Tues 25th Nov
Developer Day 2 training – Wed 26th Nov
Navigating the SRA Accounts Rules: practical tips for fee earners and COFAs
Client money is one of the most sensitive areas in legal practice - and the SRA Accounts Rules are here to ensure it’s handled with care. While the rules are more streamlined than previous versions, breaches still happen. One of the most common? Residual balances left on matter files after legal work is complete.
Rosanna Davenport, Risk and Compliance Associate, provides a practical guide for Fee Earners and COFAs on how to avoid common SRA Accounts Rules breaches and how to strengthen your internal controls. Read the full article >