MFA is a security system that requires more than one method of authentication from independent categories of credentials to verify the user’s identity. Due to Microsoft discontinuing support for our existing MFA setup, we're asking users to implement a new system before 1 September 2024.
You can set this up using Microsoft Authenticator or SMS. Following the update, you'll have a one-week grace period where you can still use your existing set-up. After this period, if you've not set up the new MFA, you'll be locked out of your accounts, so please act quickly.
Microsoft Authenticator
To set up MFA via Microsoft Authenticator, follow the steps below:
Navigate to the URL supplied by Access.
Tip: Here's an example format: https://hosted.accesslegal.accessacloud.com/AAA_Company.Enter your email address and password, and then click Next.
Note: The default method for MFA is to use the Microsoft Authenticator application. If you don’t already have it installed, download and install it on your mobile device.
Click Next, then when you get to the QR code, switch to your mobile device.
Open Microsoft Authenticator and click the + icon in the top right-hand corner.
Select to add a work or school account and then scan the QR code using your phone's camera.
Back on your desktop, click Next.
On the prompt on your phone, enter the number displayed on your desktop screen and tap Yes.
On your desktop, click Next and then click Done.
Note: You'll be directed to your storefront to access your desktop as normal.
Warning: You should now receive an MFA notification when logging into the system, unless you are connecting from a designated trusted IP address. If you receive an MFA notification when not signing into the system, you should select NO its not me and report the incident to the support desk.
If you'd like to view a guide with images, see our PDF guide >
SMS
To set up MFA via SMS, follow the steps below:
Navigate to the URL supplied by Access.
Tip: Here's an example format: https://hosted.accesslegal.accessacloud.com/AAA_Company.
Enter your email address and password, and then click Next.
Click the I want to setup a different method link.
Select Phone and then click Confirm.
Select a country code, enter your phone number and then click Next.
Open the SMS message you receive, and copy the code into the pop-up on your desktop.
Click Next and then click Done.
Warning: You should now receive an SMS MFA notification when logging into the system unless you are connecting from a designated trusted IP address.
If you receive an SMS MFA notification when not signing into the system, please ignore and report the incident to the support desk. You should never give out this code to someone if asked.
If you'd like to view a guide with images, see our PDF guide >
Shortcut to a new Citric Storefront
To set up a new shortcut, follow this guide >