Request Changes to Your Bill Templates
Review the changes you need and decide whether they are:
A small amendment to an existing bill template (for example, minor wording or formatting changes), or
A large change or a new template (for example, new layout, multiple structural changes).
Raise a question and ask to "Speak to a human" to be put through directly to our support team.
Clearly describe the changes required and attach:
A copy of your current bill template, and
A marked-up or sample version showing the desired changes, if available.
The team will review your request and confirm:
Whether the work is covered as a free small amendment, or
Whether it is chargeable and needs to be booked in as a larger piece of work.
Charging and Booking
Small amendments – Typically free of charge, subject to review.
Large changes or new templates – May be chargeable and require:
A booking with a consultant or specialist, and
Agreement on scope and costs before work starts.