Overview
User group membership in Access Legal Case Management (ALCM) is managed via DPSSQLConfig on the hosted desktop.
From DPSSQLConfig you can:
Add a user to a group
Remove a user from a group
If you prefer, you can also ask Access to make these changes for you by raising a support case.
β οΈ Permissions and access
You must:
Have a Citrix/hosted desktop account, and
Log in to DPSSQLConfig as a Supervisor
to add or remove users from groups.
Add a User to a Group
On the hosted desktop, open File Explorer.
Locate your DPS files and open the DPSSQL folder.
Double-click DPSSQLConfig.
Sign in as Supervisor (SUP).
In the Users and Groups section, select the group you want to add a user to.
On the right-hand side, you will see two panels:
The upper panel β users currently in the group
The lower panel β users not in the group
In the lower panel, find the user you want to add.
Drag and drop the user from the lower panel into the upper panel.
Click Save.
Close DPSSQLConfig.
The user is now a member of the selected group.
Remove a User from a Group
On the hosted desktop, open File Explorer.
Locate your DPS files and open the DPSSQL folder.
Double-click DPSSQLConfig.
Sign in as Supervisor (SUP).
In the Users and Groups section, select the group you want to remove a user from.
On the right-hand side, you will see two panels:
The upper panel β users currently in the group
The lower panel β users not in the group
In the upper panel, find the user you want to remove.
Drag and drop the user from the upper panel into the lower panel.
Click Save.
Close DPSSQLConfig.
The user is now removed from the selected group.
Ask Access to Add or Remove a User
If you would like Access to add or remove a user from a specific group for you:
Raise a new case online.
Reference the title of this article in your case.
Include the following details in your ticket:
Name of the user
Group to add them to or remove them from
A contact number in case the team needs to clarify anything
The Support Team will then process the requested change in DPS on your behalf.
