In order to identify which users have supervisor access within the system, you will need to have supervisor access yourself. You will also need access to the hosted Citrix environment.
If you do not have access to the hosted desktop, it likely means that you are not a supervisor within the system.
Sign in to the hosted desktop website using your email and password.
Tip: This should be the same as the one you used to login to Access Legal Case Management.Once logged in, click the blue monitor icon to download the file.
Click on the file to launch the hosted environment.
If you can't launch it, it may be because you have not got Citrix installed. You can download the latest version of Citrix>
Once logged in, right-click the DPS OneOffice icon on the desktop and select Open File Location.
In the folder that opens, look for DPSSQLConfig and double-click to open it up.
Use your DPS credentials to log in.
Note: This is usually three characters long and is usually a variation of your initials.Once logged in, on the left hand pane click on Users and Groups. A list of users should appear. Here you will see a column marked Is Supervisor. You can see which users are and aren't supervisors by looking at whether they have Yes or No under this column.