Overview
If your emails are getting stuck in the Drafts folder and show as “Sending” but never actually send, you can often resolve this by moving them between folders and restarting your browser.
Follow the steps below in order. If the problem continues, you may need to raise a support case with some additional information.
Step 1 – Move the Email Between Drafts and Outbox
Open your mail as normal.
Go to your Drafts folder.
Select the email(s) that are stuck showing “Sending”.
Drag and drop the email(s) from Drafts into the Outbox folder.
Then drag the email(s) from Outbox back into the Drafts folder.
Open the email and click Send again.
Check whether the email now leaves Drafts and sends successfully.
Step 2 – Restart Your Browser and Try Again
If the email is still stuck:
Close your browser completely (all windows and tabs).
Reopen your browser.
Go back to your mail.
Repeat Step 1 (move from Drafts → Outbox → Drafts, then resend).
If the issue continues, move on to Step 3.
Step 3 – Try via portal.office.com
Open your browser and go to https://portal.office.com.
Sign in with your usual account.
Open Outlook / Mail from the Office portal.
Go to your Drafts folder.
Move the stuck email(s) from Drafts to Outbox, then back to Drafts.
Open the email and click Send.
Check whether the message now sends successfully.
If the Issue Still Happens
If emails are still stuck after following all of the above steps, please raise a new case online and reference the title of this article.
To help the Support Team investigate more quickly, include the following in your ticket:
Do any errors show up?
If yes, include the exact wording and a screenshot if possible.
How many emails are stuck?
For example: one, several, or all emails.
Is anyone else affected?
Just you, your team, or multiple users across the firm?
This information will help us identify whether the issue is user-specific, browser-related, or wider across your organisation.