Quick First Checks
Restart your web browser.
Close all browser windows and tabs.
Re-open the browser and sign back in.
Restart your PC or laptop.
Save any work.
Restart your device, then try again.
If performance is still slow, continue with the connection checks below.
Check Your Internet Speed
Open your browser and go to a speed test site (for example, search for “speedtest” in your browser).
Click Go (or the equivalent button) to start the test.
When the test completes, review your download and upload speeds.
📌 Guideline
It is generally recommended that both download and upload speeds are above 10 Mbps.
If your speeds are lower than this, it may indicate an issue with your internet provider.
If speeds are consistently low:
Contact your internet service provider (ISP) for further assistance.
Check Your Ping (Latency)
Click the Start button on your PC.
Type CMD and click Command Prompt to open it.
In the Command Prompt window, type:
ping www.google.com -t
Press Enter.
Let this run for around one minute.
Review the output:
If you see “Request timed out” entries, or
If you see any time values higher than 100ms,
…this indicates a potential issue with your local internet connection.
In this case, you should contact your local IT team to investigate.
When you’re finished, press Ctrl + C to stop the ping test.
Browser-Specific Checks
After you have confirmed your internet connection is stable, review your browser settings.
If You Use Google Chrome
Try another browser (for example, Microsoft Edge).
If the slowness only occurs in Chrome, follow the steps below.
Clear browsing cache:
Open Chrome.
Click the three dots in the top-right corner.
Go to Settings.
Search for or open Clear browsing data.
Set Time range to All Time.
Select Cached images and files (and, if appropriate, browsing history and cookies).
Click Clear data.
Make sure Chrome is up to date:
Click the three dots in the top-right corner.
Click Settings.
On the left, click About Chrome.
Chrome will automatically check for and install updates.
Relaunch Chrome if prompted.
Check cookie settings:
In Settings, click Privacy and security.
Click Cookies and other site data.
Select Allow all cookies.
Test Access Legal Case Management again.
If You Use Microsoft Edge
Try another browser (for example, Google Chrome).
If the slowness only occurs in Edge, follow the steps below.
Clear cache:
Open Edge.
Click the three dots in the top-right corner.
Click Settings.
Go to Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Set Time range to All Time.
Select the relevant items (including cached images and files).
Click Clear now.
Make sure Edge is up to date:
In Settings, click About Microsoft Edge (bottom of the left-hand menu).
Edge will automatically check for updates and install them.
Restart Edge if prompted.
Check cookie settings:
Click the three dots in the top-right corner.
Click Settings.
Click Cookies and site permissions.
Click Manage and delete cookies and site data.
Make sure Block third-party cookies is unticked.
Test Access Legal Case Management again.
If the Issue Continues
If you are still experiencing slowness after:
Restarting your browser and PC
Checking your internet speed and ping
Applying the relevant browser steps
…please raise a new case online and reference the title of this article.
To help us investigate, include the following in your ticket:
How many users are having this issue? (for example, one user, one team, everyone)
When did this start? (date and approximate time)
Are you working from home or in the office?
Any error messages you have seen (including screenshots if possible).
Providing this information will help the Support Team diagnose the cause more quickly.