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Slowness

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Written by Huzayfah Patel
Updated over a week ago

If you're finding Access Legal Case Management is running slow this can be due to a few factors such as internet speed and your local PC however please follow the below steps to help resolve the issue:

  • Restart your web browser.

  • Restart your PC/Laptop.

  • Verify your internet connection. This can be done by following the steps below:

    • Go to speedtest and click on Go. It is generally recommended that your download and upload speed should be above 10Mbps. Lower than this may point to an issue with your internet provider in which case, you would need to call them for further assistance.

    • Check your ping by following the steps below:

      1. Click the Start button and type in CMD then click on Command Prompt.

      2. In the window that opens, type in ping www.google.com -t

      3. Press Enter.

      4. Let it run for approximately one minute. If you see any lines that says Request timed out or any lines which has a time higher than 100ms then this points to an issue with your local internet which would require your local IT team to take a look at.

  • Follow the below based on your web browser:

GOOGLE CHROME

Try a different browser such as Microsoft Edge, does it do it on there? If not and it's only on chrome then please follow the below:

  1. Clear browsing cache, Please make sure for time range that this is set to All Time.

  2. Make sure Chrome is up to date, Go to the three dots and the top right, Settings, bottom left click About Chrome, will start searching for updates.

  3. Make sure all cookies is ticked, Settings, Privacy and security, Cookie and other site data, Allow all cookies.

MICROSOFT EDGE

Try a different browser such as Chrome, does it do it on there? If you use Microsoft Edge follow the below:

  1. Please clear your cache, Please make sure for time range that this is set to All Time.

  2. Make sure Edge is up to date - Go to the three dots and the top right, Settings, bottom left click About Microsoft Edge, will start searching for updates.

  3. Click on the three dots on the top right, Click Settings, Click Cookies and Site permissions, then click Manage and delete cookies and site data, untick Block third-party cookies.


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If you're still experiencing issues then please raise a new case online and reference the title of this article.
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Please include in your ticket the below:

  • How many users are having this issue?

  • When did this start?

  • Are you working from home or in the office?

  • Any error messages.

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